Frequently asked question

Welcome to the Pullman Cairns FAQ section. Here, you’ll find answers to frequently asked questions about schedules, bookings, and the services we offer to make your journey more convenient and comfortable.

RESERVATION

Which are check-in and check-out time limits?

Check-in Time: 2:00 PM
Check-out Time: 11:00 AM

For early check-in or late check-out requests, please contact the hotel in advance.

What happens on late arrivalat the hotel?

24-Hour Reception: Our reception is open 24/7, so you can check in at any time.
Late Check-In Procedures: If you arrive after hours, our staff will assist you with the check-in process.
Room Availability: Your room will be ready and waiting for you, even if you arrive late.
Special Requests: If you have any special requests for late check-in, feel free to contact us in advance.

Is breakfast included? Which kind of breakfast will be served?

Breakfast at Pullman Cairns

A delicious breakfast is included for all guests.
Enjoy a buffet with a wide range of hot and cold dishes.
Fresh fruit, a selection of pastries, cereals, and bread are available.
Hot options include eggs, bacon, sausages, and other breakfast favorites.
Specialty coffee, a variety of teas, and fresh juices are offered.
The breakfast menu is designed to cater to different dietary preferences, including vegetarian and gluten-free options.

Is the hotel equipped with facilities for disabled guests?

Yes, the Pullman Cairns Hotel is fully equipped to accommodate disabled guests:

Accessible rooms with spacious layouts and easy access to bathrooms are available.
The hotel features ramps and elevators for easy access to all floors and common areas.
Additional services, such as wheelchair assistance, are available upon request.

Are pets allowed? Does pet allowance require an extra cost?

Yes, pets are allowed at the Pullman Cairns Hotel:

An additional charge may apply for guests bringing pets.
Please contact the hotel directly to confirm pet policies and any associated costs.

Is Wi-Fi Internet access available? Is it free?

Yes, Wi-Fi internet access is available throughout the Pullman Cairns Hotel.

Complimentary Wi-Fi is provided for all guests during their stay.

May I pay with a credit card?

Yes, the Pullman Cairns Hotel accepts credit card payments.

Major credit cards, including Visa, MasterCard, and American Express, are accepted.

ROOMS

Is breakfast included? Which kind of breakfast will be served?

Yes, breakfast is included for all guests at the Pullman Cairns Hotel.

A delicious buffet breakfast is served with a wide variety of options.
Guests can enjoy fresh fruit, pastries, cereals, and a selection of bread.
Hot dishes, such as eggs, bacon, sausages, and other breakfast favorites, are available.
Specialty coffee, tea, and freshly squeezed juices are also offered.
The breakfast menu caters to different dietary preferences, including vegetarian and gluten-free options.

Is the hotel equipped with facilities for disabled guests?

Yes, the Pullman Cairns Hotel is equipped with facilities for disabled guests.

Accessible rooms with wider doors and easy access to bathrooms are available.
The hotel has ramps and elevators for easy access to all floors.
Wheelchair assistance and other special services can be arranged upon request.

AMENITIES & SERVICES

Is a children-area available? Do you provide a baby-sitting service?

Yes, the Pullman Cairns Hotel offers a dedicated children’s area for young guests.

Babysitting services are available upon request, subject to availability and additional charges.

Are there any benefits for children?

Yes, children enjoy special benefits at the Pullman Cairns Hotel.

Children under a certain age can stay for free when sharing a room with parents.
A children’s area is available for entertainment.
Special kids’ menus are offered in the hotel’s restaurants.

Is there any extra-cost?

Some services and amenities may incur an additional charge, such as babysitting, parking, and certain activities.
Please inquire directly with the hotel for specific details on any extra costs during your stay.

Which languages does the hotel staff speak?

The hotel staff at Pullman Cairns speaks several languages, including English.
Additional languages spoken may include Spanish, French, German, and Italian, depending on staff availability.

Is a restaurant available at the hotel or does the hotel have an agreement with a local restaurant?

Yes, the Pullman Cairns Hotel has an on-site restaurant offering a variety of dishes.

In addition to the hotel’s restaurant, the hotel may have agreements with local dining options for guests to enjoy.

Is a laundry service available?

Yes, the Pullman Cairns Hotel offers laundry and dry cleaning services.

Same-day service is available for items submitted before a certain time.
Additional charges may apply.

LUGGAGE

Is a luggage deposit available at the hotel?

Yes, the Pullman Cairns Hotel offers a luggage deposit service.

Guests can store their luggage securely before check-in or after check-out.
The service is available at no extra cost.

ACCESS

Is parking available at the hotel? Is it free? Should it be reserved in advance?

Yes, parking is available at the Pullman Cairns Hotel.

Parking is usually subject to an additional charge.
It is recommended to reserve parking in advance, especially during peak seasons.

Is a shuttle bus service available for major spots? (railway station, airport, city center)

Yes, the Pullman Cairns Hotel offers a shuttle bus service to major locations, including the airport, railway station, and city center.

Shuttle service may be available at specific times and is subject to additional charges.
It is recommended to inquire about schedules and availability at the hotel front desk.

DISABLED GUESTS

The Pullman Cairns Hotel is committed to providing a comfortable and accessible stay for all guests. The hotel is equipped with:

Accessible rooms featuring spacious layouts and specially designed bathrooms.
Ramps and elevators for easy access to all floors and common areas.
Wheelchair assistance and other special services available upon request.
Accessible parking spaces for guests with disabilities.

We strive to ensure that all our guests have a pleasant and convenient experience during their stay.